Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality. As a Customer Service Advisor, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you Key Responsibilities: Proactively resolve customer queries and concerns across various contact channels. Take ownership of each customer contact, striving for the best possible resolution. Provide exceptional, inspirational experiences that exceed expectations. Display empathy and professionalism when liaising with customers. Identify and report on processes impacting customer satisfaction. Support our Approved Installers by assisting with customer-related queries. Make creative and responsible decisions to resolve issues effectively. About You Confident communicator who enjoys building relationships. Reliable individual with excellent computer skills and comfortable navigating multiple systems A genuine desire to develop your customer service expertise. Passionate individual who want to make a real difference to the customer experience. About The Company Why Wren Kitchens? At Wren Kitchens, we’re not just passionate about kitchens, but also our people. With over 100 showrooms, a successful US expansion, and recognition as the UK’s Number 1 place to work, we’re growing quickly. Be part of our journey to excellence Why Join Us? At Wren, we pride ourselves on fostering a friendly, supportive environment where you can grow and thrive. Your personality and passion are what make a difference to our customers, and we’re here to help you succeed every step of the way. What Wren Offers: Free On-Site Gym: State-of-the-art facilities open 24/7. Subsidised Meals: Enjoy delicious food in our two fantastic restaurants. Free Parking: Hassle-free, convenient on-site parking. Employee of the Month Perks: Gift vouchers and a dedicated parking space for the the whole month Referral Scheme: Earn up to £500 for successful referrals. Complimentary Refreshments: Drinks delivered directly to your desk throughout the day. Eye Care Benefits: Free annual eye tests and contributions toward glasses. Free Uniform: Provided as part of the role. Professional Development: Access nationally recognised qualifications after six months of service. Ready to join a team that values your skills and enthusiasm? Apply today and start your journey with us