Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality. As a Customer Service Advisor, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you Key Responsibilities: Proactively resolve customer queries and concerns across various contact channels. Take ownership of each customer contact, striving for the best possible resolution. Provide exceptional, inspirational experiences that exceed expectations. Display empathy and professionalism when liaising with customers. Identify and report on processes impacting customer satisfaction. Support our Approved Installers by assisting with customer-related queries. Make creative and responsible decisions to resolve issues effectively. About You Confident communicator who enjoys building relationships. Reliable individual with excellent computer skills and comfortable navigating multiple systems A genuine desire to develop your customer service expertise. Passionate individual who want to make a real difference to the customer experience. About The Company Why Wren Kitchens? At Wren Kitchens, we’re not just passionate about kitchens, but also our people. With over 100 showrooms, a successful US expansion, and recognition as the UK’s Number 1 place to work, we’re growing quickly. Be part of our journey to excellence Why Join Us? At Wren, we pride ourselves on fostering a friendly, supportive environment where you can grow and thrive. Your personality and passion are what make a difference to our customers, and we’re here to help you succeed every step of the way. What Wren Offers: Life Assurance after 2 years' service Access to Benenden health and discount platform after 1 years of continuous service Personalised progression plan with clear career opportunities Individual training budget for personal development EE discount Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service Eye Care Vouchers Refer a Friend Scheme with the chance to earn up to £1500 for each referral Free onsite gym Ready to join a team that values your skills and enthusiasm? Apply today and start your journey with us