Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered. Institutional Client Relationship Director This is a great job for someone who has comprehensive knowledge of the Asset Management business including strong product knowledge across public and private markets. A bit about the job: As an Institutional Client Relationship Director, you will have ultimate responsibility for delivering exceptional client service to institutional clients of Aviva Investors. You will focus on providing outstanding relationship management and pro-active day-to-day servicing. The ultimate goals of this function are: Client retention through achieving a high level of client satisfaction. Broadening our relationships with existing clients (i.e. identifying appropriate cross-selling opportunities). To help achieve these goals, you will be expected to develop strong internal relationships across Aviva Investors from the Distribution, Investment and Operations teams. Within the role you will provide the essential link between Sales, Operations and Investments taking end-to-end ownership of client related issues and lead and/or participate in projects where appropriate. you will also contribute to and manage a robust relationship management and client service process covering the whole client journey. Skills and experience we’re looking for: Client-centric “Solutions” mindset Pro-active/self-starter with a strong sense of taking ownership and encouraging this approach in others. Experience in a client service / relationship management role Excellent verbal, written, interpersonal, presentation, negotiating and organisational skills Resilience and ability to prioritise and work to tight deadlines What you’ll get for this role: Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in Eligibility for annual performance bonus Family friendly parental and carer’s leave Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year In this role you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ and competent to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to GlobalRecruitmentavivainvestors.com