We are seeking a dedicated Key Account Director to serve as the primary point of contact for our valued clients, ensuring both strategic and tactical excellence in our service delivery.
Job Description
As Key Account Director, you will be instrumental in maintaining and nurturing sustainable, successful, and long-term relationships with our clients.
Your responsibilities will encompass ensuring the operational delivery of our services, meeting all contractual obligations, and identifying opportunities for development, growth, and contract retention.
The ideal candidate will bring a wealth of experience in both Hard FM (Facility Management) and Soft FM services.
Additionally, experience working in a Hospital setting is highly desirable.
Your expertise will contribute to our mission of providing exceptional service and creating environments that enhance the well-being of those we serve.
If you are a proactive, strategic thinker with a passion for excellence, we invite you to join our team at ISS.
Key Responsibilities
* Drive operational development of IFS/FM solutions across the account
* Develop and maintain the Account Development Plan involving key stakeholders
* Develop and propose propositions. Ensure a pipeline of propositions
* Set up and manage client interactions across the country account with focus on innovation and best practice sharing
* Manage staffing and competence development of employees. Follow up resource- performance balance
* Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes
* Develop and lead the development of delivery of Soft and Hard Services
* Map and mitigate operational and commercial risks on the contract in relation to the optimisation of profit
Professional and Personal Competencies/Qualifications
* Good experience of PFI
* Demonstrable experience of delivering Facilities Management services in both Hard and Soft FM (preferably in Healthcare)
* Experience of managing multiple teams and service streams
* Delivering in a complex environment (mental health)
* Strong Finance management skills
* Experience of running a P&L
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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