About ACC:
ACC Aviation is a global aviation services provider offering market-leading expertise and solutions across wet leasing, aircraft charter, aircraft asset management and strategic consultancy services. These services are distributed through our international office network spanning Europe (UK), North America (NYC), Middle East and Africa (Dubai) and Asia Pacific (Kuala Lumpur).
Our vision is to be the leading Aviation services provider for customers, suppliers and employees within the global leasing, charter and aviation services sector.
To support the growth in our Charter team, we are looking for individuals with some sales experience in a commercial environment who would love to start a career in aviation. The role is based in our Business Development team in Reigate and your primary focus would be to secure new customers from identified market segments. To be successful in this role you will need to be comfortable and confident reaching out to potential customers, particularly on the phone and enjoy a fast paced environment. Additional languages are a must (ideally either French, German or Spanish).
Purpose of the Job:
The primary responsibility of this role is to actively secure customers from the industry sectors identified in the ACC Charter division strategy. A significant part of your day will be conducting outbound calls to potential and existing customers and logging correspondence and activity on to the CRM system. Your daily activities will also include researching potential markets and clients, identifying leads and monitoring enquiry levels from existing customers and new prospects.
Main Duties and Responsibilities:
* Identify and approach potential charter customers via telephone and electronic marketing in line with the Charter Division’s growth plans and strategies.
* Conduct outbound calls to potential and existing customers, promoting ACC Aviation’s services. Qualify and follow up on leads using the company standard processes to ensure accurate information and high levels of customer service.
* Build and maintain positive relationships with customers, addressing their questions and needs.
* Work alongside Charter brokers to collectively build customer relationships, generate enquiries and close business.
* Maintain customer service processes to ensure that all flights meet the client’s expectation.
* Ensure that all activity and information updates are captured in Sugar in line with company procedures and quality standards.
* Update records in Sugar by contacting companies and updating contacts and accounts in the system to ensure accurate, complete and up to date information.
Knowledge, Skills and Attributes:
* Excellent sales and business development skills, ideally with some experience in a telesales or outbound business development environment.
* Tenacious approach to winning business and target attainment.
* Customer focused with first rate people skills.
* Confident, professional telephone manner with a corporate approach to sales is essential.
* Advanced communication skills with the ability to interact at all levels.
* Excellent IT skills with a knowledge of Microsoft Word, Excel and Outlook and the ability to learn and develop the functionality of a new system.
* Commercial awareness.
* Able to prioritise work, while having a flexible approach within a team environment.
* Attention to detail, precise and accurate data entry and strong brand advocate.
* Ability to work as part of a team and as an individual where needed.
* A motivated and proactive approach to work.
* Ability to work in international markets with varying cultures and business practices.
* Additional languages are essential (ideally one of the following - French, German or Spanish).
* The right to live and work in the UK.
What we offer:
* A competitive salary combined with a commission scheme providing high earning potential.
* 25 days holiday which increases with service.
* Private Medical Insurance.
* Contributory Group/Company Pension Scheme.
* Company benefits such as a cycle to work scheme, regular socials and our quarterly Most Valued Player award.
* A Perkbox account, giving you instant 24/7 access to more than 200 discounts from some of the UK’s biggest brands, including supermarkets, cinemas, shops and restaurants, travel and much more.
* Training, mentoring and personal development.
* An excellent working environment that is fun and exciting with a strong team working ethos.
As an equal opportunities employer, ACC Aviation is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of any protected characteristic.
We aspire to promote a diverse and inclusive work environment and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join ACC Aviation.
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