Location: Sunderland
Reporting To: Service Delivery Director
Role type: Permanent
Salary: Up to £25,000 DOE
Job Purpose
We are looking for a dedicated PAS 2030 / MCS Service Delivery Administrator to join our Service Delivery team. This role provides crucial administrative support across multiple departments, from Operations and Planning through to Complaints. You will act as the first point of contact, ensuring seamless communication and contributing to the efficiency of our service delivery.
Key Responsibilities
* First Point of Contact: Handle incoming calls for the PAS / MCS team, transferring calls to the correct team member or recording messages accurately.
* Email Management: Respond to and forward incoming emails to the appropriate departments, ensuring swift communication.
* Database Management: Maintain and update databases, following up on missing information as needed.
* Adaptable Support: Demonstrate flexibility by assisting with various tasks based on business and operational requirements.
Skills & Knowledge
* Proficiency in Microsoft Office: Experience using Word, Excel, and Outlook is essential.
* Effective Communication: Strong written and verbal skills, with the ability to communicate confidently with a diverse range of clients, including vulnerable individuals.
* Customer Service: Ability to handle client interactions tactfully, balancing empathy with assertiveness when necessary.
Context and Impact
As the PAS 2030 / MCS Service Delivery Administrator, you will:
* Play a vital role in supporting the PAS2030 / MCS Service Delivery team by handling customer enquiries efficiently and improving team workflow.
* Build and maintain strong working relationships with both internal and external stakeholders.
* Monitor and report system and process issues, ensuring they are highlighted for improvement.
Competencies
* Approachability & Resilience: Personable and confident, able to inspire trust and set an example for others.
* Passion for Service: Enthusiastic about our work and able to convey that passion to others, both internally and externally.
* Collaboration: Works well across teams, breaking down barriers and fostering effective teamwork.
* Proactivity: Anticipates and addresses the needs of colleagues and clients, taking initiative to support them.
* Attention to Detail: Diligent in raising and addressing queries with stakeholders to ensure accurate and complete information.
If you are an organised, detail-oriented professional with a passion for customer service and team support, we invite you to apply for this role and become part of our dedicated team.
How to Apply:
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to recruitment@amtivo.com. We look forward to hearing from you!
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