Job Description
About the role
We are a team dedicated to caring for six of the most magnificent palaces in the world. We are seeking a Product Support Analyst to join our Information Technology Business Solutions Team, focusing on supporting the applications and users of our Microsoft Dynamics 365 (D365) platform.
As a Dynamics 365 Product Support Analyst, you will play a vital role in assisting end users to maximize their use of the applications, collaborating with stakeholders and team members to implement ongoing product improvements.
To be successful in the role:
* You should be a passionate advocate of Dynamics 365’s capabilities, with strong analytical skills to help users solve business problems.
* Proven experience in supporting applications built on the Microsoft Dynamics 365 platform.
* Experience with Power Platform (Power Automate, Power Apps, Power BI).
* Knowledge of best practices in using Dynamics 365 applications.
* Ability to write specifications for product enhancements and document user requirements.
* Experience in designing test cases and troubleshooting system performance issues.
* Ability to create and maintain user training materials and communicate technical concepts to non-technical users.
* Experience in training end users on MS Dynamics 365 functionalities and helping them extract insights.
* Strong communication skills and customer-facing experience.
* Comfortable working within an Agile team environment.
If you have relevant experience as an analyst or in a similar role supporting Dynamics 365 applications, we would like to hear from you.
Benefits include:
* Hybrid working model – part remote, part on-site.
* Enhanced holiday entitlement.
* Generous pension contributions (up to 11%).
* Annual pay reviews and bonuses.
* Critical illness cover and life assurance.
* Family-friendly policies and benefits.
* Staff discounts and access to all palaces.
* Based at Hampton Court Palace, with potential travel to other London sites depending on projects.
Salary: £46,981
Application deadline: 23:55, Sunday 11th May 2025
Historic Royal Palaces is an equal opportunities employer and values diversity. Applications are encouraged regardless of background.
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