Building a sustainable tomorrow
BAM FM is recruiting a Regional Operations Manager who will be an active members of the senior operational management team, supporting the National Operations Director in strategic decision making. The Regional Operations Manager will be accountable for delivery of financial targets within the area of responsibility whilst concentrating on a high quality, client focused service delivery.
The position will involve a mixture of working from home, on site and working on contracts from the Midlands and the north upwards. Travel will be required for this role across the Northern region. BAM operates a flexible working policy.
Your mission
The Regional Operations Manager is the main interface with the senior client, and a point of escalation for Contract Management teams. A key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt.
Key activities
• Maximise the profitability of contracts within area of responsibility and deliver the required results
• Drive operational improvement through innovation and an improved staff engagement.
• Deliver a strong management review and control process with the Contract Managers including the monthly review and reporting process.
• Take an active role in supporting the ...