Job summary Are you an experienced Practice Business Manager looking for an opportunity to work with an ambitious, forward-thinking practice that is keen to nurture and develop talent? We are seeking to recruit a committed and motivated Practice Business Manager for 4 days a week who would like to join our friendly and diverse practice team. We are a high achieving, PMS practice, committed to providing the highest quality of care for our 18,000 patients. We are also a growing practice, one that is keen to attract candidates who can help maximise the opportunities from an increasing patient list size. Main duties of the job Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities. Provide excellent leadership in the development of staff and in the day-to-day running of the practice. To produce performance and quality standards within the practice, delivered through QOF, Enhanced services and other incentives. Ability to maximise practice income and create efficiencies to increase cash flow. Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working Provide support and advice to the partnership and keeping up to date with developments Ensure QOF and locally commissioned services targets are met Oversee the review and update of all practice policies and procedures Lead and coordinate projects within the practice Ensure ongoing practice CQC compliance Ensure the practice maintains compliance with its NHS contractual obligations Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date Support the management of the Patient Participation Group To lead the development and implementation of the practice business plan and strategy. Ensuring compliance with IT security and IG About us We operate as one team from three sites across a 3-mile radius (Edgeley, Shaw Heath and Great Moor). We are central to the PCN, focussed on developing the opportunities to share resources and workload across the practices and multi-disciplinary team. We would be delighted to welcome successful applicants to join our experienced and growing practice which includes: 7 Partners, 14 Salaried GPs, a highly skilled nursing team which includes an ACP and team of Practice Nurses and Health Care Assistants, a Practice Pharmacist. We work closely with our allied health professionals including First Contact Practitioners, a Mental Health Nurse, Care Coordinators and Social Prescribing Team. We work closely with our skilled and hardworking non-clinical teams of managers, admin, and receptionists. We also deliver a wide range of extended services, including minor surgery, joint injections, family planning services and vasectomies. We recognise the diverse experience of our primary care workforce and are happy to support development of an area of interest. For more information, an informal chat or to request a visit, please email your CV to our HR Manager- Gail Annable g.annablenhs.net. Interviews will be held week commencing 24th February 2025 Date posted 29 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A3052-25-0000 Job locations 1-3 Avondale Road Edgeley Stockport SK3 9NX Delamere Practice 257 Dialstone Lane Stockport Cheshire SK2 7NA Doctors Surgery 5 Lowfield Road Stockport Cheshire SK2 6RW Job description Job responsibilities To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations. To work closely with the practice management team to ensure the smooth running of the practice and that operational objectives are achieved Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities. Provide excellent leadership in the development of staff and in the day-to-day running of the practice. To produce performance and quality standards within the practice, delivered through QOF, Enhanced services and other incentives. Ability to maximise practice income and create efficiencies to increase cash flow. Management and workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working Provide support and advice to the partnership and keeping up to date with developments Manage the financial aspects of the practice in conjunction with the partners and the finance manager Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners Ensure QOF and locally commissioned services targets are met Oversee contracts and maintenance for services and equipment Oversee the review and update of all practice policies and procedures Lead and coordinate projects within the practice Manage the practice IT system, including compliance with IT security and IG Coordinate the practice development plan, business continuity plans, including producing business cases Ensure ongoing practice CQC compliance Ensure the practice maintains compliance with its NHS contractual obligations Provide advice and support to the staff and the partnership to ensure effective team working and compliance Oversee the significant event and complaints processes, in line with current legislation and guidance Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date Facilitate partners and practice meetings, produce agendas and action plans Support the management of the Patient Participation Group Manage estates and facilities, including health and safety aspects, risk assessments and mandatory training Ensuring the organisation has appropriate insurance cover. Developing, implementing and embedding an efficient business continuity plan Managing the procurement of organisation equipment, supplies and services. Leading change and continuous improvement initiatives; coordinating all projects within the organisation. Coordinating and leading the compilation of organisation reports. To lead the development and implementation of the practice business plan and strategy. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy including the practice wide use of TeamNet Ensuring the organisation maintains compliance with its NHS contractual obligations. Maintaining the organisation and NHS choices websites Liaising at external meetings as required Marketing the practice appropriately The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training Ensuring compliance with IT security and IG ADDITIONAL INFORMATION Health and Safety at Work Act The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. Confidentiality The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality and Data Protection. Equal Opportunities SMG welcomes all persons without regard to age, ethnic or national origin, gender or sexual orientation, religion, lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental service at all times. Other duties The post holder will be required to undertake any other duties according to the needs of the Practice. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made. Job description Job responsibilities To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations. To work closely with the practice management team to ensure the smooth running of the practice and that operational objectives are achieved Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities. Provide excellent leadership in the development of staff and in the day-to-day running of the practice. To produce performance and quality standards within the practice, delivered through QOF, Enhanced services and other incentives. Ability to maximise practice income and create efficiencies to increase cash flow. Management and workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working Provide support and advice to the partnership and keeping up to date with developments Manage the financial aspects of the practice in conjunction with the partners and the finance manager Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners Ensure QOF and locally commissioned services targets are met Oversee contracts and maintenance for services and equipment Oversee the review and update of all practice policies and procedures Lead and coordinate projects within the practice Manage the practice IT system, including compliance with IT security and IG Coordinate the practice development plan, business continuity plans, including producing business cases Ensure ongoing practice CQC compliance Ensure the practice maintains compliance with its NHS contractual obligations Provide advice and support to the staff and the partnership to ensure effective team working and compliance Oversee the significant event and complaints processes, in line with current legislation and guidance Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date Facilitate partners and practice meetings, produce agendas and action plans Support the management of the Patient Participation Group Manage estates and facilities, including health and safety aspects, risk assessments and mandatory training Ensuring the organisation has appropriate insurance cover. Developing, implementing and embedding an efficient business continuity plan Managing the procurement of organisation equipment, supplies and services. Leading change and continuous improvement initiatives; coordinating all projects within the organisation. Coordinating and leading the compilation of organisation reports. To lead the development and implementation of the practice business plan and strategy. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy including the practice wide use of TeamNet Ensuring the organisation maintains compliance with its NHS contractual obligations. Maintaining the organisation and NHS choices websites Liaising at external meetings as required Marketing the practice appropriately The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training Ensuring compliance with IT security and IG ADDITIONAL INFORMATION Health and Safety at Work Act The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. Confidentiality The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality and Data Protection. Equal Opportunities SMG welcomes all persons without regard to age, ethnic or national origin, gender or sexual orientation, religion, lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental service at all times. Other duties The post holder will be required to undertake any other duties according to the needs of the Practice. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made. Person Specification Experience Essential Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment. Desirable Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement. Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems. Familiarity with electronic patient record systems and eHealth technologies. Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems. Familiarity with electronic patient record systems and eHealth technologies. Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation. Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance. Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts. HR management experience, including recruitment, staff development, and performance appraisals. Qualifications Essential A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field. Desirable Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field. Attributes Essential Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery. Ability to make decisions and work under pressure in a fast-paced environment. Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects. Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations Ability to manage and resolve conflicts effectively, ensuring a positive working environment. Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues. Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs. High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters. Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment. Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice. Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff. A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information. Demonstrates commitment to ongoing professional development and continuous improvement of the practice. Competence in using Microsoft Office (Excel, Word, PowerPoint) Person Specification Experience Essential Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment. Desirable Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement. Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems. Familiarity with electronic patient record systems and eHealth technologies. Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems. Familiarity with electronic patient record systems and eHealth technologies. Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation. Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance. Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts. HR management experience, including recruitment, staff development, and performance appraisals. Qualifications Essential A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field. Desirable Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field. Attributes Essential Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery. Ability to make decisions and work under pressure in a fast-paced environment. Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects. Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations Ability to manage and resolve conflicts effectively, ensuring a positive working environment. Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues. Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs. High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters. Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment. Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice. Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff. A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information. Demonstrates commitment to ongoing professional development and continuous improvement of the practice. Competence in using Microsoft Office (Excel, Word, PowerPoint) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Stockport Medical Group Address 1-3 Avondale Road Edgeley Stockport SK3 9NX Employer's website https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)