This role involves but is not limited to: Ensuring SLA’s and compliance are adhered to. Answering calls and directing them professionally and efficiently. To record and relay messages where necessary. Undertaking general administrative and clerical support where required. Ensuring familiarity and competence with using internal and external systems. Providing administration support to staff within the Property department. Carrying out filing, including the opening, closing, storing and retrieving of client files. Preparing mail and enclosures ready for dispatch. Ensuring high standards of client care are exercised at all times. Ensuring confidentiality of all client documentation and information. Preparing meeting rooms when required, ensuring the areas are tidy prior to meetings. Assisting with the obtaining of billing targets. Informing the business COLP of any matters of concern within a transaction. Assisting with the department’s file review/ auditing procedures. Liaising with the Auditors and assisting with identifying any trends and carrying out any remedial action. Requirements: Must be hard working, organised, self- motivated and enthusiastic. Ability to work well under pressure and to tight deadlines. Ability to work well independently and as part of a team. Excellent verbal and written communication skills. Fully computer literate. Strong attention to detail. Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be Integrate : Bring together people and systems into a cohesive force Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage