Revenue Protection Assistant – On Train (Part Time)
You'll help keep ticketless train travel to a minimum.
We're TransPennine Express and we're going places. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
As a Revenue Protection Assistant, you will ensure all passengers onboard our trains have a valid ticket and play a huge role in the customer experience we offer onboard. You'll provide advice on train times and platform information, assist customers in finding their seats, and help with luggage. Our trains operate around the clock, so you'll work some early mornings and late nights.
With experience in customer service, you're an expert at dealing with customers, even during difficult times. You're friendly, outgoing, professional, and smart. As you'll be selling tickets, you'll need to be comfortable handling cash and issuing accurate change. This is a part-time position working 1 week on and 1 week off with 1 in 4 Saturdays and Sundays.
If that sounds like the right fit for you, we'd love to hear from you. Please click apply and complete an application form.
What we offer
* Excellent career prospects.
* A personal development plan.
* Structured training and development.
* Competitive salary paid on a 4-weekly basis.
* Generous annual leave entitlement.
* Free TransPennine Express rail travel for you and your dependants*.
* Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service* for you and your dependants*.
* Free & Confidential Employee Assistance Program and Wellbeing Portal available 24/7 to help with any finance, family, health, or wellbeing issues.
* Option to join the Railway Pension Scheme with significant employer contributions.
* Family-friendly maternity and paternity benefits.
* Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
* Terms and conditions apply.
Help take the north further.
Going places has never felt better!
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; ensuring you feel free to be yourself at work and encouraging everyone to support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, our focus is heading at full speed into the future. If making people smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
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