Description
This role plays an integral part within the team working closely with the CRM Manager cutting across all aspects of CRM in supporting the wider Communication and Ecommerce strategy.
As a CRM Executive you will be:
1. Assisting in the planning and delivering of CRM and email marketing campaigns including coordination of communication planner
2. Assist in the planning and development of push notification
3. Supporting the CRM Manager with database management including database cleanliness
4. Involvement in the development of data segmentation strategies
5. Manage the building, scheduling, testing and optimisation of email campaigns
6. Assist in the delivery of weekly and monthly campaign performance reports
7. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance
8. Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t
9. Manage all automated communications by maintaining and reporting on current campaigns and continuously looking for areas to enhance
10. Collaborating with other departments to ensure the CRM strategy works well for every aspect of the business
11. Work with the CRM Assistant to ensure all day-to-day communications are delivered on time and to a high standard
12. Support on technical integrations and wider development projects
13. Embrace the value of “Defying Ordinary” by driving continued and relentless improvement and innovation within the CRM department
The Team
This is a fantastic opportunity to join our Ecommerce UX & Delivery team, across one of the most exciting retail businesses in the UK.
About You
You will have experience gained from a similar role and environment, with proven success in CRM, strong analytical skills with the ability to prepare, interpret and present data. Ideally you will have experience in Apps in terms of execution and what best in class looks like.
We want you to have a proven track record of delivering a CRM strategy and managing complex, personalised, segmented CRM campaigns.
Diversity
We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.
Recruitment Process
We’ll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you.
We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.
Please note this is not a remote role, and we expect that you will be able to attend Head Office in a hybrid way in Greater Manchester.
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