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Operations Coordinator - Ascot and Virginia Water, ascot, gb, slhp
Client:
Knight Frank
Location:
Ascot
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
a072108d6e06
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
This is a permanent, full-time position based on-site from 9:00am to 5:30pm in Ascot, supporting the Sales Team at Knight Frank.
Knight Frank is the world’s leading independent international property consultancy, established in 1896, with a global network of over 20,000 professionals across more than 600 offices in 50 territories. We offer agency and professional advice across Commercial, Residential, and Rural sectors.
Role:
The Operations Coordinator will deliver excellent customer service and support sales administration. The ideal candidate will have strong attention to detail, work well in a team, and remain calm under pressure, providing diligent and efficient support.
Responsibilities:
* Provide exceptional customer experiences in all interactions.
* Handle incoming calls promptly and professionally.
* Maintain organization and cleanliness of the office and reception area.
* Support the Department Head in implementing Customer Experience initiatives.
* Drive improvements in net promoter scores through customer journey enhancements.
* Refer clients to various Knight Frank services, including Commercial and Global network offerings.
* Collaborate with Operations teams to support Office Head and regional departments.
* Manage property listings by creating activity records, ordering title checks, registering instructions, and preparing correspondence.
* Implement best practices, manage CDD processes, ensure compliance, and maintain organized files.
* Handle accounts, including generating accurate sales invoices and reconciling figures monthly.
* Prepare reports for meetings and ad hoc requirements, troubleshoot system processes, and conduct monthly performance monitoring.
* Mentor new team members and demonstrate proficiency in Knight Frank systems and dictation.
* Execute local marketing activities such as creating mailers, brochures, window cards, updating listings, and ensuring GDPR compliance.
* Ensure adherence to HSE and Information Security regulations, including ISO standards and GDPR policies.
* Manage departmental accounts, monitor management reporting, maintain performance records, and assist with expense submissions.
Key Experience Required:
* At least 2 years of experience in operations, administration, or secretarial roles (preferred).
* Proficient with Microsoft Office packages.
* Excellent command of English grammar and spelling.
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Please note: This is a direct search led by Knight Frank. Applications from recruitment agencies will not be accepted, nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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