* £40-46k basic + bonus + excellent benefits
* Hybrid working, London, Manchester or Birmingham office 2 days/week
Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Due to continued growth, our Client Services area is keen to hire a brilliant Key Account Manager to join the friendly & supportive team & manage a high profile key account.
The role:
* maintaining & developing client relationship within a complex key account
* manage contractual obligations & ensure compliance with KPI's & SLA's
* own and develop the customer contact plan, holding regular internal & external meetings on the client account
* become the key conduit between customer and internal teams, managing issues or escalations/complaints
* raising support and change tickets on behalf of clients, ensuring you monitor these until resolved successfully
* create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk
* work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres
About you:
* great communicator
* previous track record in successfully managing a complex client within a payments banking or financial services environment
* brilliant relationship building skills gained in account management, customer success or client service management style roles
* contract monitoring & management experience, with a focus on achieving agreed KPI's & SLA's
* self motivated, good with technology