About The Role
AztechIT is seeking a customer-focused, experienced IT Support Technician to join our Service Delivery Team, based at our client site in Aberdeen.
AztechIT has grown since 2006 and was recently recognized in Britain's Best 50 Managed IT Companies.
We pride ourselves on a team ethos and an employee-centric environment.
Role Responsibilities
* Providing efficient and effective customer service to end users and stakeholders through remote and desk-side support.
* Acting as the first point of contact for technical service requests.
* Logging and maintaining support issues throughout the service ticket lifecycle.
* Responding to complex problems through escalation.
* Managing workload to meet client SLAs.
* Delivering high standards of customer service in line with AztechIT’s standards.
* Owning, managing, and resolving incidents, requests, and change requests in line with SLAs.
* Delivering against KPIs.
* Working in accordance with company values, policies, procedures, and standards.
Skills / Attributes Required
* 1-2 years of demonstrable experience providing IT support for internal users remotely and on-site.
* Experience with office moves/relocations.
* Clear and confident communication at all levels.
* Proven problem-solving skills and good asset management.
* Ability to troubleshoot complex technical solutions.
* Strong communication and documentation skills.
Technical Experience
* Office 365
* Windows Server
* Active Directory
* Windows 10
* PC & Server hardware (mounting and racking servers)
Package Details
* Salary up to £32k depending on experience and qualifications.
* 24 days holiday, increasing with service.
* 37.5 hours per week.
* Flexibility to work additional hours as required.
* Based permanently at AztechIT's client site in Aberdeen city centre, Monday to Friday.
Employee Benefits
* Training and development opportunities through The Aztech Academy.
* Perkbox perks.
* Paid company nights out.
* AXA Health Cash Plan.
Please note: Applicants must have the right to work in the UK; we cannot sponsor visas.
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