Job summary Applications are invited from qualified and experienced Administration candidates to join our busy administration teams. We currently have vacancies for the following Band 2 Administration Assistantswith the following teams listed below:- Children and Young People's Service (CYPS), Bensham Hospital, Fontwell Drive, Bensham, Gateshead NE8 4YP. Full time (37.5hrs) Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.Full time (37.5hrs). Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE in mid 2025 Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.Part time 22.5hrs per week (Tuesday, Wednesday, Thursday). Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE in mid 2025 ADHD and Autism Team, Keegan Court,Grassbanks, Gateshead, NE10 8DX. Full time (37.5hrs) Children and Young People's Service (CYPS), Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE. Full time (37.5hrs) These are very busy services and the successful post holders will be members of admin teams to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Main duties of the job Candidates must have proven demonstrable experience in the last 12 months of the following: Experience in working in a customer / patient focused environment (face to face and telephone) Excellent communication and interpersonal skills Database inputting Electronic filing systems Microsoft word/excel/powerpoint/office packages including email Fast, accurate typing/keyboard skills Typing letters Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured Ability to change tasks at short notice Reliable and punctual The post holder will be expected to demonstrate flexibility in the role The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted. About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 263-CCG24-349-HN-All1 Job locations Various roles available on different sites Newcastle & Gateshead NE4 8RR Job description Job responsibilities Please find attached job description for full details. Advertising date : 16th January 2025 Closing date : 30th January 2025 We welcome your application. Previous applicants need not apply. Job description Job responsibilities Please find attached job description for full details. Advertising date : 16th January 2025 Closing date : 30th January 2025 We welcome your application. Previous applicants need not apply. Person Specification Qualifications and Training Essential OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language NVQ in Business Administration (or equivalent) Desirable NVQ Level 2 in Customer Care (or equivalent) Skills and Knowledge Essential Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative Desirable Knowledge of working in an NHS environment Experience Essential Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Desirable Experience of working in an NHS/healthcare setting Experience using stock Experience of working with paper-based and electronic filing systems Person Specification Qualifications and Training Essential OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language NVQ in Business Administration (or equivalent) Desirable NVQ Level 2 in Customer Care (or equivalent) Skills and Knowledge Essential Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative Desirable Knowledge of working in an NHS environment Experience Essential Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Desirable Experience of working in an NHS/healthcare setting Experience using stock Experience of working with paper-based and electronic filing systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Various roles available on different sites Newcastle & Gateshead NE4 8RR Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)