Job Title: Business Analyst – Claims System Implementation - London Market Insurance Location: London About the Role: We are seeking a skilled and motivated Business Analyst to join our dynamic team within the insurance industry. This is an exciting opportunity to work on the implementation of a new claims system that will enhance our operational efficiency and improve client satisfaction. As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technical solutions, ensuring a smooth transition to the new system. Key Responsibilities: Collaborate with stakeholders to gather and document business requirements related to the new claims system. Analyze current claims processes, identify areas for improvement, and propose effective solutions. Facilitate workshops and meetings to communicate project goals, gather feedback, and align stakeholders. Develop process maps, use cases, and functional specifications to guide the development team. Work closely with IT teams to ensure the system meets the identified business requirements and industry standards. Conduct user acceptance testing (UAT) and validate that the system performs as intended. Provide training and support to end-users during the transition to the new claims system. Monitor project progress and provide regular updates to management and stakeholders. Qualifications: Proven experience as a Business Analyst in the insurance industry, with a focus on claims processes. Strong understanding of claims management systems and insurance operations. Excellent analytical and problem-solving skills, with the ability to translate complex requirements into clear, actionable plans. Proficiency in process mapping tools and methodologies. Strong communication and interpersonal skills, capable of working effectively with cross-functional teams and stakeholders. Experience with Agile project management methodologies is a plus