Job summary Band 2 - £23,614 per annum Full-time - 37.5 hours per week Portsmouth Hospitals Ophthalmology department are looking to recruit Clerical Officers based at Queen Alexandra Hospital, Cosham. Main duties of the job Ophthalmology is one of the largest outpatient departments in the Trust and provides eye health care to patients for a range of conditions including corneal disorders, diabetic eye disease, paediatric strabismus as well as having a dedicated Emergency Eye Clinic open 6 days a week. You will join a team of staff to provide administration and clerical support to the busy Ophthalmology department. A polite and respectful manner with patients is required at all times, along with a confident and efficient attitude to complete the tasks required. About us Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,614 a year Contract Permanent Working pattern Full-time Reference number REF1149T Job locations Queen Alexandra Hospital Southwick Hill Road Cosham PO6 3LY Job description Job responsibilities Job Summary Facilitate the booking of outpatient appointments, ensuring that waiting times are met. Provide administrative support including telephone calls, filing, reception duties, data entry. Communicate appointment and admission related information to patients/carers. Support, and when trained up, facilitate theatre and outpatient elective/appointment booking. We expect you will have good communication skills, be able to work on your own initiative and able to effectively organise your own workload. Medical terminology experience would be advantageous, as well as customer service experience however full training and support will be provided. Good communication skills are essential both in person and via the telephone. A professional and sensitive manner is required to be maintained at all times. You will be required to liaise with patients on a daily basis requiring courtesy, discretion and confidentiality. We have our own Eye Day Case theatre unit, pre-operative department, outpatients and Emergency Eye Care department. We are essentially a hospital within a hospital, therefore the experience and exposure you can gain working within this department is unlike any other. Job description Job responsibilities Job Summary Facilitate the booking of outpatient appointments, ensuring that waiting times are met. Provide administrative support including telephone calls, filing, reception duties, data entry. Communicate appointment and admission related information to patients/carers. Support, and when trained up, facilitate theatre and outpatient elective/appointment booking. We expect you will have good communication skills, be able to work on your own initiative and able to effectively organise your own workload. Medical terminology experience would be advantageous, as well as customer service experience however full training and support will be provided. Good communication skills are essential both in person and via the telephone. A professional and sensitive manner is required to be maintained at all times. You will be required to liaise with patients on a daily basis requiring courtesy, discretion and confidentiality. We have our own Eye Day Case theatre unit, pre-operative department, outpatients and Emergency Eye Care department. We are essentially a hospital within a hospital, therefore the experience and exposure you can gain working within this department is unlike any other. Person Specification Qualifications Essential Education to GCSE Level, grade C or above Literacy and numeracy Experience Essential Evidence of working with the public and delivering good customer service Desirable Previous experience of providing clerical support in a busy and challenging environment Experience of working in a healthcare environment Skills and Knowledge Essential Excellent interpersonal and communication skills Computer literacy & keyboard skills including Microsoft office The ability to work unsupervised demonstrating time management skills to meet deadlines Desirable Knowledge of hospital databases/information systems such as PAS, Minestrone and Opera theatre scheduling Demonstrate accuracy and attention to detail Person Specification Qualifications Essential Education to GCSE Level, grade C or above Literacy and numeracy Experience Essential Evidence of working with the public and delivering good customer service Desirable Previous experience of providing clerical support in a busy and challenging environment Experience of working in a healthcare environment Skills and Knowledge Essential Excellent interpersonal and communication skills Computer literacy & keyboard skills including Microsoft office The ability to work unsupervised demonstrating time management skills to meet deadlines Desirable Knowledge of hospital databases/information systems such as PAS, Minestrone and Opera theatre scheduling Demonstrate accuracy and attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Queen Alexandra Hospital Southwick Hill Road Cosham PO6 3LY Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)