Salary Starting from £30,505, rising to £36,924
The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop Engineers.
You will handle 1st and 2nd line desktop support issues as part of a Windows 11 rollout project. The organisation is broadening its IT Support and therefore support in these areas may also be required.
Key Responsibilities:
* Provide 1st and 2nd line desktop support to end users.
* Assist in the installation, configuration, and support of Windows operating systems on devices.
* Troubleshoot and resolve issues related to the Windows 11 deployment.
* Swap out devices as required and address any ongoing technical issues for users.
* Work closely with IT teams to ensure minimal disruption during the installation process.
* Provide technical support and training to end users post-deployment.
* Support the creation of detailed deployment documentation and reports.
* Conduct compatibility assessments of hardware and software.
* Collaborate with the project manager, project team and stakeholders to meet deployment deadlines.
About You
* Proven experience in device deployments, particularly with Windows operating systems.
* In-depth understanding of Windows deployment processes and tools.
* Strong problem-solving skills and technical troubleshooting abilities.
* Excellent communication and teamwork capabilities.
* Ability to work independently and manage time effectively.
* Experience working with ITSM systems and reporting tools.
* Prior experience in the HE sector is advantageous, but not essential.
These roles are offered on a full time (36.5 hours per week) fixed term basis with an expected end date of 01/11/2025.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
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