Deputy Retirement Communities Manager
Brixton
£29,000 - £30,000
37.5 hours per week
My client are looking for an experienced retirement communities manager to oversee one of their supported Living services in London. They specialise in delivering a wide range of personalised housing, care services to help people across England to live as independently as possible.
The role of Deputy Retirement Communities Manager will include:
Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, amenities, contracts and void process
Supporting the management of relationships within the service to improve better outcomes with residents, staff, volunteers, and the local community in line with our Values
Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery, liaising with external agencies when required
Assisting in tenancy management, ensuring prospective and existing residents understand their rights and responsibilities relating to their tenancy agreement. Assisting residents to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion
Building and maintaining relationships with customers and internal and external key stakeholders, identifying any shortfalls in service delivery and supporting the effective management of complaints in line with policy, focusing on first contact resolution and the identification of future learning opportunities
Delivering social activities, promoting wider use of any communal facilities both by customers and external parties to encourage participation and involvement
Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
Skills and experiences:
A passion for working with older people
Ability to work on your own initiative
Great customer service skills
High levels of motivation, flexibility and communication
Ability to lead staff and implement a positive resident experience
Experience of achieving Key Performance Indicators (KPIs)
Experience in a customer service or front of house role
Excellent organisational and time management skills
Good written and verbal skills to compile reports
Ability to communicate effectively with staff, customers and other key stakeholders
Experience of managing staff and volunteers
Previous housing experience
Experience of working in a retirement village setting or and understanding of our resident group
Experience of ensuring contractual compliance
Benefits:
At least 25 days paid holiday
A pension scheme with employer contributions
Health and well-being plans
Life assurance
Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities
If you would be interested in this role please send your CV to l.hughes@purosearch.com or call Lily 02079527641