Design Advisor - Maternity Cover
Apply remote type Hybrid locations Woodside Way Fife time type Full time posted on Posted 2 Days Ago job requisition id R1068094
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Would you like to play a key role in inspiring our customers regarding the best solutions for their daylight projects?
We currently have a unique maternity cover position for a dedicated Design Advisor available.
What we offer
A very interesting role where you will work closely with homeowners, architects, and installers to provide tailored design advice and product recommendations. Your role is to inspire and educate customers, ensuring that their projects achieve the best daylight and product solutions while addressing functional and aesthetic needs.
This position requires excellent communication skills, a strong understanding of design and product knowledge, and the ability to guide customers through a seamless and informed decision-making process. This role is based at our UK Head Office in Glenrothes, where we have hybrid working (3-4 days a week in our Glenrothes office, 1-2 days from home), and it offers the chance to join a high-performing and fun team.
Your responsibilities
This role will have a broad and varied scope of responsibilities divided into 4 different areas:
Customer Engagement
* Actively listen to homeowners and architects to understand their project goals, including:
o Aesthetic and visual preferences
o Functional requirements and construction constraints
o Budgetary considerations and project timelines
* Educate and inspire homeowners by offering expert advice on daylight design and VELUX product solutions.
* Build trust and maintain open communication to ensure all project needs are met.
Solution Development
* Recommend design solutions (via renders and design proposals) tailored to project requirements, ensuring functionality, aesthetics, and practicality.
* Collaborate with internal colleagues to bring design solutions to life through our Installation Services.
* Provide clear and relevant product and service information to simplify project planning and execution.
Stakeholder Collaboration
* Work collaboratively with homeowners, architects, and installers to ensure a smooth project journey.
* Address concerns and provide guidance to homeowners and installers throughout the design and implementation phases.
* Proactively identify potential challenges or gaps in architect plans, offering roof window solutions to achieve the best outcomes.
Ownership of Customer Journey
* Take full ownership of each customer’s journey, delivering a seamless and exceptional experience.
* Ensure that all steps in the design process are aligned with the customer’s needs and expectations.
Who we are looking for
The successful candidate will have previous experience from a similar role. You have a passion for delivering exceptional service and inspiring design solutions and design knowledge. You understand the daylight design principles, construction basics, and product functionality and thrive with sharing ideas. You have excellent communication skills, with the ability to engage effectively with a range of stakeholders, from homeowners to architects and installers. You are also proactive and resourceful in your problem-solving approach and to addressing challenges and finding practical solutions. And finally, you are a great team player with the ability to manage multiple projects and maintain attention to detail.
What is in it for you?
You will get to work alongside experienced, fun, and passionate colleagues – in an international setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterized by an informal tone and respect for each other, both as team players and as individuals. We like to take care of each other. You will be provided with many opportunities to develop yourself – be it through mentorship, courses, and others. We promise, you will face exciting new challenges every day that will help you grow.
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
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