Who we are: We are Severn Glocon, leaders in the design, engineering, and manufacture of innovative bespoke valve solutions for the most demanding applications in the energy and industrial processes’ sectors. With a legacy of excellence spanning over several decades, we are committed to delivering high-performance products and services that exceed our customers' expectations. Our success is built on the talents and dedication of our diverse team. We cultivate an inclusive and collaborative work environment where every voice is heard, and every idea is valued. We are passionate about fostering a culture of continuous improvement and professional growth, ensuring our employees have the resources and opportunities to develop their skills and advance their careers. Severn Glocon is a place where innovation meets expertise. Our team members are encouraged to think creatively and drive technological advancements that shape the future of our industry. We believe in the power of teamwork and are dedicated to creating a supportive environment where you can thrive. If you are looking to join a forward-thinking company that values your contributions, supports your growth, Severn Glocon is the place for you. Together, we can achieve great things and make a lasting impact. What you’ll do: As Service Centre Lead you’ll be responsible for supervising the service and repair fitters and functional area processes, defining priorities and coordinating workshop activity to execute plans safely and on time. Your main responsibilities will be to: Monthly forecasting and aligned definition of daily priorities (in conjunction with commercial) & coordination of workshop to execute. Supervision of service and repair fitters, ensuring they are motivated and trained to carry out their responsibilities to the required standard, including performance reviews, PDP’s and other supervisory activities. Managing service and repair activities, ensuring discipline and excellent quality standards throughout. Cover on mechanical build / repair during busy times and holidays. Ensuring effective communication internally and externally regarding progress and issues. Monitoring capacity, load, activity, performance & issues, problem-solving & escalating as needed. Ensuring housekeeping standards are maintained. Supporting the Senior Management team to deliver improvement strategies and wider organisational goals as required. Contribute to the successful delivery of monthly, quarterly, and annual targets as defined by the Operations Manager. Follow, monitor and, where necessary, improve any departmental procedures. Responsible for local compliance with the Integrated Management System (IMS). Report to the management team on departmental performance and any improvements required to support operational efficiency and delivery of business objectives. Ensure company health and safety guidelines are always followed within the service centre, driving a positive culture and escalating or addressing any concerns as appropriate. Perform any other duties as reasonably requested by the company. What you’ll need: Proven track record in the mechanical repair/ service industry. Knowledge of valves and pressure test equipment preferable. Proactive and hands on individual, with the ability to prioritise effectively. Good interpersonal skills, with the ability to motivate and build develop strong relationships. Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases. An understanding of Lean principles is desirable. Responsible for loading and managing orders on Efacs for the service and repair workstream. Updating customers on progress and ensuring deviations to quoted costs/timeframes are effectively communicated. Procurement of third party items required to carry out repairs, in accordance with the DOA. Able to communicate effectively with internal Departments and suppliers, able to handle enquiries in a confident, professional, and competent manner. Able to organise and plan daily workload to known deadlines and project requirements. Articulate and numerate, with strong problem-solving capability. Able to work well under pressure and achieve tight deadlines. What we will offer the Service Centre Lead: At Severn Glocon, we offer more than just a salary. You’ll be joining a business built on quality and innovation, our people are empowered to bring their whole self to work. We offer a range of additional rewards and benefits including: Salary exchange Company pension scheme (7% Company/5% employee contribution) 25 days holiday per annum plus bank holidays Life Assurance 3x salary Peer to peer recognition scheme Early finish Friday Christmas shutdown There’s some extras too to make your life at work even more rewarding – we run a Works Partnership & Social Committee, give you access to free independent financial advice, an Employee Assistance Programme, and rewards for referring great people. Apply now and you could soon be part of our great community of colleagues. Equal Opportunities At Severn Group we are guided by our values in everything we do and recognise that being a diverse and inclusive employer is fundamental to our success. We welcome applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation