Job summary An exciting opportunity has arisen to join the North and West Hants community diabetes team as a band 4 clinical coordinator. This important administrative role helps support all aspects of the community diabetes service. The role is based at our Tatchbury Mount office, with the opportunity of working remotely on completion of introductory training and competencies. Main duties of the job To provide a comprehensive coordination and administrative support to ensure the smooth and efficient operation of West Hampshire Community Diabetes Service (WHCDS) To provide a coordination and management service of all clinics for the WHCDS. Communicate with a range of internal and external professionals and organisations, whilst providing good customer service experience for all patients at all times and supporting the Service through administrative tasks as required. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 28 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Based on full time hours Contract Permanent Working pattern Full-time Reference number 348-SW-7428 Job locations Tatchbury Mount Calmore Southampton Hampshire SO40 2RZ Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential Knowledge of specialist Medical terminology; NVQ Level 4 Business & Administration (or relevant equivalent) ECDL or CLAIT qualification in IT (or equivalent experience) GCSE A-C Maths/Functional skills level 2 Numeracy GCSE A-C English/Functional skills level 2 Literacy or equivalent Experience Essential Excellent working knowledge of Microsoft Office software programmes Knowledge of hospital IT systems such as Electronic Patient Record Systems (EPR) and CaMIS Experience of training in 1:1 or small group sessions Experience working in a health or social care setting with the public. Experience of organising and prioritising work. Handling difficult situations including difficult customer behaviours Supervisory/Mentoring experience Proven ability to respond to the unexpected and be able to make judgement around when decisions can be made independently or when they should be escalated. Desirable Experience of healthcare systems Additional Criteria Essential Please see attached Job description and person spec for more detailed requirements Person Specification Qualifications Essential Knowledge of specialist Medical terminology; NVQ Level 4 Business & Administration (or relevant equivalent) ECDL or CLAIT qualification in IT (or equivalent experience) GCSE A-C Maths/Functional skills level 2 Numeracy GCSE A-C English/Functional skills level 2 Literacy or equivalent Experience Essential Excellent working knowledge of Microsoft Office software programmes Knowledge of hospital IT systems such as Electronic Patient Record Systems (EPR) and CaMIS Experience of training in 1:1 or small group sessions Experience working in a health or social care setting with the public. Experience of organising and prioritising work. Handling difficult situations including difficult customer behaviours Supervisory/Mentoring experience Proven ability to respond to the unexpected and be able to make judgement around when decisions can be made independently or when they should be escalated. Desirable Experience of healthcare systems Additional Criteria Essential Please see attached Job description and person spec for more detailed requirements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Tatchbury Mount Calmore Southampton Hampshire SO40 2RZ Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)