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Base pay range
Direct message the job poster from Ascent People Ltd
The role: Software Implementation Analyst
Location: St Helens, Liverpool - Hybrid working.
My client is looking for an experienced Implementation Analyst to work as part of a small IT Implementation team, delivering new software implementation, training new users and configuring the software to meet specifications. You will often be collaborating with customers to validate solutions and ensure user requirements are met.
Role responsibilities:
* Liaise with customers to understand their requirements and configure the software to meet their needs.
* Liaise with customers on user acceptance testing of configuration elements, validating the software build.
* Create training material and provide training to users.
* Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.
* Administer setup of systems according to specifications and ensure the systems are in synchronisation with customer requirements.
* Collaborate with various teams within the business.
* Prepare and provide demonstrations of software.
* Support the technical lead in providing implementation estimates and project plans.
* Research and test off-the-shelf applications as part of the vendor onboarding process.
* Monitor software vendor performance continuously, reporting on performance to the IT management team.
* Collate and maintain standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
* Keep up to date with software changes, learning new features and system processes.
* Support with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Trips would be between a few days and up to 6 weeks in duration.
Ideally, with at least 1-2 years + within a similar Implementation Analyst role, you will have the following experience and skills:
* Experience in a systems implementation or technical support role.
* Experience working within a lab/pharmaceutical environment.
* Experience implementing off-the-shelf solutions.
* Experience liaising with software vendors.
* Experience using tools such as Asana, Redmine, Git and Google Apps (desirable).
Qualifications/Education:
* Educated to degree level (high grade) or above.
* Chemistry degree an advantage.
Person Specification:
* Ability to work on own initiative and as part of a team.
* Analytical mindset with the ability to resolve complex business problems with excellent user outcomes.
* Comfortable demonstrating software processes to potentially large audiences and senior management.
* User focused with the ability to build effective relationships with stakeholders and champion user needs.
* Accountable, taking ownership of the implementation of configuration specifications and technical issues.
* Effective communication of business change and processes.
* SQL skills, with the ability to write queries and execute simple update statements.
There are boundless career growth opportunities within this company, so please send your CV now for immediate consideration.
Ascent People Ltd is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development, Hospitals and Health Care, and Pharmaceutical Manufacturing
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