General Information
City: City of London
State/Province: London
Country: United Kingdom
Department: DELIVERY_ACCOUNT_OPERATIONS
Date: Thursday, April 17, 2025
Working time: Full-time
Ref#: 20035582
Job Level: Individual Contributor
Job Type: Experienced
Job Field: DELIVERY_ACCOUNT_OPERATIONS
Seniority Level: Associate
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things, and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Responsibilities:
1. Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers, maintaining contracted service levels resulting in customer satisfaction.
2. Allocate activities and tasks in the workflow to ensure achievement of contractual commitments and KPI customer SLAs through continuous customer engagement.
3. Manage a team of operational staff (<= 25) supporting delivery of outsourcing/facilities management.
4. Manage the execution of delivery plan at specified location or account.
5. Coordinate on-site tasks and resources to meet contracted SLA/SOW and reporting requirements.
6. Communicate deadlines and goals to the team.
7. Manage order book and fulfillment.
8. Identify and execute value-added opportunities.
9. Conduct team meetings, share best practices, and set expectations.
10. Act as the focal point for on-site service level agreement management including KPIs, reporting, and problem resolution.
11. Track jobs and workflow.
12. Ensure quality control and onsite health and safety.
13. Manage stock and spend including Consumables/Supplies management.
14. Provide site operational reporting (team performance, KPIs, deadlines, etc.).
15. Offer solution expertise (Print, Mail, Office).
16. Identify opportunities to improve customer business operations.
17. Manage customer incidents and problems.
18. Support service improvement planning and actions (including cost reduction and productivity).
19. Lead delivery of client change projects with cross-functional resources from both client and Xerox.
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