Customer services officer

HW Richardson Group Limited | Listed yesterday


Customer Services Officer


HW Richardson Group Limited

Location: Christchurch City, Canterbury

Job type: Full time

Duration: Permanent


Description

An exciting opportunity to join a nationally recognised company!

Allied Petroleum is a national bulk fuel distributor and lubricant specialist. We pride ourselves on delivering a great customer services experience from our Customer Services Team. We are looking for an enthusiastic individual with a team player attitude to join us. The role is based in Christchurch.

As a Customer Services Officer, you will be the first point of contact for our customers, providing outstanding service and support. Your role is crucial in maintaining our high standards of customer satisfaction and ensuring a positive experience for every customer.


The Role:

* Respond promptly to customer inquiries via phone and email.
* Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
* Maintain a comprehensive understanding of our products and services to offer accurate information to customers.
* Document all customer interactions and maintain detailed records.
* Collaborate with other departments to ensure a seamless customer experience.
* Identify and escalate priority issues to the appropriate channels.
* Follow up with customers to ensure their issues are resolved to their satisfaction.
* Continuously seek ways to improve customer service processes and practices.


You will have:

* Proven experience in a customer service role.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to handle stressful situations with professionalism and composure.
* Ability to work autonomously and as part of a team.
* A positive attitude and a genuine desire to help others.
* Ability to multitask, prioritise and manage time effectively.
* A Class 1 Drivers License.
* The ability to work legally which may include NZ residency or a valid NZ work visa.
* Intermediate level computer skills and knowledge of Microsoft Office Suite.

We have a culture that nurtures talent, encourages training, and rewards performance.


What do we offer?

* Training and development.
* Fully subsidised health insurance after 12 months of service.

Allied Petroleum has a rigorous drug and alcohol policy, and the successful candidate would need to pass a drug test prior to employment.

If you are looking for a busy and varied role and you are a supportive team player who can demonstrate initiative, this is the opportunity tailored just for you.

So do not delay, grow your career now with Allied Petroleum and apply now!

To apply for this job go to: https://hwrcareers.co.nz/Vacancies

Reference Code: 6748934

Apply now for this role by clicking the APPLY NOW button above.

HWR is a thriving family-owned and operated company proudly cemented in Southland. With a family of brands operating across Ready Mix Concrete, Rural & Specialised Transport, Fuel & Lubricants, Contracting, Waste services, and Tourism, we are looking to deliver a high-quality product that aligns with our world-class museum, Bill Richardson Transport World.

#J-18808-Ljbffr