Customer Relationship Manager, LexisNexis Risk Solutions (Hybrid)
This opportunity is all about great customer service, this is not a sales or management role.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team
The team is a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role
The primary responsibility of the Customer Relationship Manager position is to provide an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores & process improvement.
The Customer Relationship Manager will engage directly with some of our largest customers on a day-to-day basis, serving as the point of contact alongside the account manager. We are responsible for working with the customer to complete all contract and legal paperwork, requiring a keen eye for detail to ensure everything is suitable, thereby reducing the time to revenue & delivering excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities
* Deliver an excellent customer journey by partnering with the field sales team and working alongside critical internal stakeholders including customer support, onboarding, legal & finance.
* Act as a direct point of contact for the customer, handling incoming queries such as billing & invoice inquiries, product configurations & user access updates.
* Ensure data hygiene management within the CRM system, keeping customer accounts, opportunities, and communication records up to date and accurate.
* Provide tailored support to each of our prospect or existing customers during critical times such as contracting or renewing, communicating clearly and effectively the requirements and next steps.
Requirements
* Customer-first mindset with the ability to deliver results on time.
* Experience in a B2B environment with high-value corporate clients.
* Strong administrative background & proficiency in Microsoft applications.
* Demonstrate excellent work ethic and drive to succeed.
* Ability to communicate effectively with both colleagues and clients.
* Keen eye for detail to deliver work with high accuracy.
* Support the team in managing day-to-day task queries.
* Assist in onboarding and training new starters, following a structured 6-month onboarding plan.
* Be responsible for training and rolling out new processes or procedures within the team.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We prioritize inclusive leadership and equitable processes as part of our culture. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.
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