About Aspect Maintenance:
Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship.
Job Summary:
We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution & schedule management
Responsibilities:
* Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets.
* Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates.
* Analyse call data and identify areas for improvement in sales processes and customer interactions.
* Implement quality assurance measures to maintain high standards of customer service and sales performance.
* Drive a positive and productive work environment within the contact centre.
Qualifications and Experience:
* Proven experience managing contact centre teams
* Exceptional skills in objection handling and closing sales.
* Strong experience in complaint resolution and customer service best practices.
* Excellent communication, interpersonal, and leadership skills.
* Strong analytical and problem-solving abilities.
* Experienc...