Role Overview:
The Service Desk Administrator will provide IT support for approximately 100 staff within a commodity trading house, supporting both front and back-office users. The role involves managing the service desk, troubleshooting IT issues, maintaining IT assets, and ensuring smooth day-to-day operations.
Key Responsibilities:
1. Provide 1st & 2nd line IT support for employees based in the London office and remote users.
2. Manage IT hardware procurement and maintain stock levels.
3. Administer Active Directory, Exchange, Okta, and Zscaler access management.
4. Support desktop, laptop, Cisco desk phones, and mobile device configurations.
5. Monitor and troubleshoot mail issues via Microsoft Exchange and Mimecast.
6. Manage IT service requests through Jira Service Desk.
7. Assist with desk moves, IT documentation, and compliance tasks.
8. Support remote access solutions, patching, and software compliance.
9. Monitor system health using Logic Monitor and escalate issues as needed.
10. Participate in IT projects and ensure compliance with IT policies.
Technical Skills & Technologies:
1. Operating Systems: Windows 11, Windows Server
2. Software & Security: Office 2019/LTSC 2021, Sophos, Mimecast, OKTA, Zscaler
3. Networking: TCP/IP, Cisco IOS, Exchange 2016
4. Cloud & Virtualisation: Azure AD, Microsoft Intune, Citrix Virtual Apps & Desktops
5. Monitoring & Management: Logic Monitor, Microsoft Configuration Manager
6. Market Data Applications: Bloomberg, Reuters, ICE
7. Hardware: PCs, Laptops, Printers, Mobile Devices
Qualifications & Experience:
1. University degree in a computer-related field or equivalent.
2. At least one MCP certification, with MCSE/MCSA preferred or in progress.
3. Previous experience in a regulated environment is beneficial but not essential.
This role requires strong troubleshooting skills, excellent communication, and the ability to work effectively with both internal teams and external suppliers.
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