To manage specific areas of the company’s product sales business in line with company expectations and to deliver a professional, timely, and proactive service to ensure that customer needs are met, and budget targets are met/exceeded.
Primary Responsibilities:
1. Focus on delivery and support for the company’s lower extremity prosthetic component sales activities within the UK.
2. Focus on the delivery and support of the company’s upper extremity prosthetic product sales within the UK and overseas markets.
Secondary Responsibilities:
1. Support the delivery of the company’s high-definition custom silicone product sales within the UK and overseas markets.
Utilise sales analyses as appropriate to ensure understanding of the product sales performance. Understand the budget process and manage the relevant business sector to ensure required targets are met. Support the Senior Product Manager and Product Sales Director as necessary in delivering a high-quality, customer-focused sales strategy, ensuring budget requirements are met/exceeded. Manage prosthetic component sales within the relevant territories to deliver high quality, efficient, and consistent performance to internal and external customers.
Work closely with Customer Services to provide effective support for their operational and commercial actions. Liaise with other Managers and their teams as required to ensure customer needs are fulfilled and that communications to customers are managed in a professional and proactive manner. Build and maintain close relationships with key customer contacts in the UK and overseas to facilitate current and future business. Build and maintain close relationships with key supplier contacts in the UK and overseas to facilitate current and future business. Maintain a customer-focused sales culture within the Sales Team which directly helps generate business growth.
Ensure customer complaints are resolved and corrective actions are completed on a timely basis to achieve a positive customer outcome. Support UK and overseas exhibitions/conferences and give presentations and workshops on products within the Steeper product portfolio. Other duties as required. The role will also require attendance of regular review meetings with the internal and external customer groups, including the STEEPER branch teams and others as necessary.
Responsibilities for Quality:
1. Adhere to the quality management system and procedures (including work instructions) at all times.
2. Do not misuse anything provided for product quality purposes.
3. Attend and participate in daily, weekly, and monthly quality meetings if applicable.
4. Report non-conformances to specification or risks in the workplace.
Responsibilities for Health and Safety:
1. Adhere to health, safety, and environmental policies and procedures.
2. Take care for the health and safety of yourself and others who may be affected by your acts or omissions.
3. Attend and participate in safety meetings as required.
Responsibilities for HR:
1. Adhere to Steeper's values at all times and create a positive and collaborative working environment.
2. Support the business to achieve goals by supporting departmental objectives and targets.
3. Proactively read employees' notices and business updates and raise any queries promptly.
4. Demonstrate personal commitment to positively communicate and build up strong working relationships with those you work with directly and across other departments.
5. Maintain any qualifications or certifications required for your role - and ensure copies of these are provided to HR.
6. Attend and participate in any scheduled daily, weekly, and monthly department meetings.
7. Adhere to the policies and procedures in place at Steeper Group.
#J-18808-Ljbffr