Key Responsibilities:
1. Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and keep accurate records for audits. Represent SLT at board and strategic meetings.
2. Inspections & Reporting: Act as main SLT contact during external inspections, gathering and presenting key performance and compliance data.
3. Complaints Handling: Serve as the Formal Complaints Officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.
4. GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.
5. Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.
6. Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.
7. Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.
To be successful in this role you must be:
* Skilled in developing compliance programs and offering evidence-based recommendations.
* Able to manage complex workloads and deliver results under tight deadlines.
* Strong communicator who can build relationships at all levels, including presenting to the SLT.
This client is a well-established social housing provider who works across the West Midlands.
In return, this client can offer a competitive salary and package, the chance for career progression, and the opportunity to join a growing and developing organisation with a commitment to their customers and clients.
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