An exciting opportunity has arisen to join our client based in London, W1G. They are seeking a hard-working individual to join their team on a temp to perm basis. They are looking for an experienced Customer Service Assistant to tend to customer enquiries via telephone and email.
They are looking for a candidate with substantial computer skills and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.
Skill Requirements:
1. Outstanding Communications Skills with a friendly telephone manner
2. Phone Etiquette
3. Computer Proficiency, familiar across Microsoft Office applications
4. Previous Customer Service Experience (minimum of two years)
5. Experience using Shopify and/or Fresh Desk
Duties and Responsibilities:
1. Answer inbound calls
2. Make outbound calls
3. Answer email-based enquiries
4. Resolve customer enquiries and complaints efficiently
5. Maintain excellent customer satisfaction
6. Adequate organisation and time management skills
Salary:
Salary: £14 (approx. 27K per year)
Hours are 9.30am - 6pm based on a 5 days rota (your working days will include 4 weekdays & one day on the weekend).
We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills. Full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years of office-based customer service experience in a similar role.
This role is for an immediate start, and it is temp to perm after 12 weeks completed - subject to satisfactory attendance and performance.
#J-18808-Ljbffr