Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.
Our Company values are expected to be reflected in the delivery and performance of every role.
Serve as a HR contact for all PIC employees, addressing general HR queries and providing administrative support to the HR team. This includes exploring ways to maintain and improve processes, adding value to the HR function. The role involves collaborating with the organisation to ensure the HR function aligns with and achieves overall business objectives through robust processes and procedures. Additionally, support the organisation's culture and values, ensuring they are embedded throughout the organisation. Ensure compliance with FCA and PRA regulatory record-keeping requirements and adherence to SMCR guidelines.
Conduct Rules:
* You must act with integrity
* You must act with due skill, care and diligence
* You must be open and cooperative with the FCA, the PRA and other regulators.
* You must pay due regard to the interests of customers and treat them fairly.
* You must observe proper standards of market conduct
* You must act to deliver good outcomes for retail customers
PIC operates within the financial services industry and, therefore, is regulated by the FCA (Financial Conduct Authority) and the PRA (Prudential Regulation Authority). It is a requirement for all PIC employees to demonstrate a good understanding of the regulatory framework and how it applies to the Company.
Specific accountabilities assigned to the role of HR Operations Coordinator within the HR team:
* Provide administrative support to the HR team and suggest improvements to maintain automation and accuracy.
* Ensure HR operations processes and collateral, including standard operating procedures, are up-to-date, effectively managed, and applied by the team and business to promote a positive employee experience.
* Serve as the point of contact for employees regarding their life cycle at PIC, including drafting offers, onboarding, employment changes, and offboarding.
* Act as the key contact for the HR system, ensuring accurate data recording and addressing any user issues.
* Assist in coordinating the annual performance management process.
* Manage risks within the risk appetite framework and adhere to risk policies related to your role and daily activities.
* Support with the annual screening activity, ensuring a timely completion.
* Accurately process employee data through HR Operations systems to meet reporting obligations efficiently.
* Regularly review and update all team documents, presentations, and marketing materials to ensure they reflect the latest information and branding guidelines.
Requirements
Knowledge:
* In-depth understanding of end-to-end employee lifecycle administration.
* Understanding of data privacy and confidentiality principles, ensuring the secure handling of sensitive information.
* Understanding of company policies and HR Operational processes.
Skills:
* Strong organisational skills
* Strong communication skills
* Ability to organise work to meet deadlines
* Good working knowledge of MS Access, MS PowerPoint, MS Word and MS Excel.
* Strong attention to detail.
* Customer-centric approach, ensuring a high level of service and support
Experience:
* Experience working in an administrative environment.
* Experience in HRIS systems.
* Experience in end-to-end employee lifecycle administration.
* Capable and willing to work towards developing their career through continuous professional and personal development.
Desirable personal attributes aligned to what success looks like in the role:
* Intellectually curious with a willingness to learn.
* Strong problem-solving skills.
* Effective communicator – structures insights into clear messages and effectively engages others within the wider HR team, as well as internal stakeholders.
* Innovative thinker – positive attitude to change and a willingness to embrace new ideas and techniques to improve performance.
Benefits
In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.