Job Purpose:
An opportunity has arisen for a skilled professional to oversee strategic infrastructure planning and manage associated budgets. The role encompasses responsibilities for Disaster Recovery, Business Continuity, IT helpdesk services, and relationships with third-party service providers. The focus is on enhancing service levels, efficiency, and proactive customer support within established policies.
Key Responsibilities:
1. Formulate and uphold asset and configuration management policies for desktops, laptops, mobile devices, phones, printers, servers, and network equipment, ensuring seamless business processes, minimal disruptions, and safeguarding sensitive information.
2. Lead in maintaining a secure infrastructure ecosystem, managing security patching, business cloud services, and cyber security policies. Oversee Group IT disaster recovery and business continuity, including LAN/WAN infrastructure.
3. Develop and uphold procedures aligned with IT industry best practices, covering service desk, incident management, problem management, change management, release management, service level management (including third-party services), capacity management, service continuity/availability management, and security management.
4. Provide guidance to and manage the IT Support team for maximum effectiveness, productivity, and skill development. Foster a "can-do" attitude through leadership by example.
5. Ensure compliance with software asset licenses within the Group.
6. Execute responsibilities related to IT support.
Person Specification:
Work Experience:
* Proven track record in customer-focused IT service delivery within the FMCG commercial sector.
* Experience in implementing IT industry best practices, likely ITIL, and awareness of security management best practices (e.g., ISO 27001 or equivalent).
* Broad technical skills across IT infrastructure hardware and software with deep applied technical knowledge.
Technical Qualifications:
* CCNA or CompTIA Network+
* MCSA Windows Server
* VMware VCTA
Languages:
* Fluent in English, both written and verbal.
Mobility:
* Flexible to travel to all sites