Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us. The Role: Responsible for providing first line support for all HR-related queries and issues, and delivering administrative and transactional HR services in partnership with other Lloyd's functions and third parties where applicable. Principal Accountabilities Information and Business Advice Resolve complex queries from internal customers by providing information on HR policies and/or procedures, escalating the most complex issues to senior colleagues or third parties where necessary. HR Data Analytics and Insights Support in delivering analyses of HR data and identifying trends to contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance. HR Data Management Carry out a wide range of HR data processing tasks as directed, such as the input and maintenance of employee data and HR system back-office data. Advise other colleagues and provide guidance on processes when needed. Document Preparation Produce moderately complex documents, including all employee documentation, to the agreed standards and in accordance with data regulations and other legislative requirements, gathering and summarising data for reports. Employee Onboarding and Offboarding Initiate and manage the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and information training and coaching. Skills Customer services skills Problem solving skills, and able to relate policies and procedures to specific individual situations Able to plan and prioritise work across a broad range of subject areas, working to tight deadlines where required Team working skills with a positive, flexible, mature and "can-do" attitude Able to work proactively and independently Ability to use Microsoft Office software and able to learn to use additional HR systems Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881 Please note, clicking on this link does not register your application for the vacancy