University Hospitals of Derby and Burton NHS Foundation Trust
An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join our team in a Pathway Co-Ordinator role.
We have the following post available at the Royal Derby Hospital:
Endoscopy Daycase Mon to Friday 9.15-5.15 and two Saturdays a Month 7.30-15.30. You will get a day off in the week when you work a Saturday.
You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.
You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
Main duties of the job
* To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner.
* Responsible for the monitoring / selection of future waiting list patients.
* An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhere to these policies according to National Trust Guidelines.
* Input patient information onto the various IT systems.
* Contact patients to arrange appointment dates in accordance with the Trust's Booking Policy.
* Ensure that waiting lists are compiled with the appropriate case mix following the booking rules.
* Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
* Liaise effectively with wards and departments within the hospital.
* To escalate any urgent problems to a senior manager.
* Undertake necessary training as and when required by the Trust.
Closing date of applications: 24 February 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, both professional and leadership development.
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Key Facts:
* We see on average 4810 OP appointments a day.
* We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
* An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
* Our hospitals admit an average of 195 emergency patients daily.
* Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
* We are one of only 7 Trusts nationally with more than 50 operating theatres.
* We carry out more than 140 elective procedures each working day.
* UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
Knowledge
* Educated to O'level/GCSE or equivalent.
* A good understanding of the 18 week RTT process.
* A good knowledge of what the Job description entails.
* Knowledge of the Patient Access Policy and its contents.
Experience
* Experience of working in a Customer/Patient Care environment.
* Demonstrable experience in an administrative role to include using multiple applications of the Lorenzo system.
Communication
* Ability to communicate effectively - including written, face to face and telephone.
* Must be an effective team player.
* Ability to ensure that accurate and effective communication is maintained within the team.
Skills
* Proven accuracy and organisational skills.
* Ability to manage and prioritise own workload and work independently.
* Ability to work to deadlines.
Requirement
* Must always have a flexible approach to area of work and duties.
* The applicant must show examples of the essential requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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