Key Account Manager - Edinburgh based with travel £40,000 - £50,000 plus generous non-contractual bonus At Streamline Corporate we’re a market leader in our field, providing branded merchandise, branded clothing and uniforms across multiple industries, to internationally recognized brands and employers to help engage their people and promote a sense of pride and belonging. We live by our mission of ‘Engaging People, Building Brands’ – from creative brand launches to large employee gifting schemes, we’re all about making inspiring things happen. We don’t simply deliver the same old, we innovate and pave the way forward within our industry – whether that’s in constantly improving our service or with our ever-evolving collection of products. Job purpose - To be the key contact in maintaining and strengthening assigned strategic client relationships. The Key Account Managers (KAM) primary objectives encompass maintaining regular contact with clients (F2F and by phone) and delivering performance insights. The KAM role focuses on enriching customer experiences, ensuring sustained high satisfaction levels leading to year-on-year retention, and orchestrating continuous service improvements. This includes overseeing the financial aspects of allocated accounts, regularly reviewing pipelines and budgets, and tracking client spend and margin performance against budget. The KAM is responsible for excellent customer service to our fantastic existing clients, as well as seeking new sales opportunities. Responsibilities: Key Responsibilities & duties include but are not limited to: Maintain regular, proactive communication with clients through scheduled face-to-face meetings, video calls, and phone calls to ensure alignment with their business objectives Develop tailored account plans that reflect each client’s unique needs and priorities. For instance, you may collaborate with a retail client to align on seasonal marketing strategies Serve as the trusted advisor, understanding client goals and offering consultative solutions that demonstrate your expertise in their industry Meet or exceed sales targets and goals for key accounts Responsible for selling volume or company offerings to existing clients (tracking client spend and margin performance against budget) Responsible for executing phone-based sales, selling conversations, following up quotations and maximizing sales opportunities Act as a buffer to prevent the BD team from engaging with people who are already “sold” Support negotiation of new and retendering contracts and agreements Ensure contracts and agreements are adhered to and renewed as necessary Achieve weekly call target of between 10-20 connected phone calls Achieve weekly meetings target of between 3-8 completed meetings Log all client interaction and sales pipeline on HubSpot Grow sales pipeline through consistent lead measure activity Use processes fully such as Quote Handovers and Order Handovers. Prepare regular reports on key account performance, including sales forecasts and activity Analyse account performance data to identify trends, opportunities, and areas for improvement Collaborate with internal teams (Account Executives, Marketing, Business Development, Commercial and Warehouse teams) to ensure the successful delivery of products and services to key accounts Stay updated with industry trends and best practices Continuously improve knowledge and skills related to key account management and the industry Review current product mix and propose relevant changes To flexibly carry out any other duties that are within the employee’s skill and ability levels whenever reasonably instructed to do so. Job-related skills and attributes Proven experience as a Key Account Manager, Sales Manager, or relevant role with excellent customer care skills. Demonstrated experience in managing high-value clients and achieving sales targets. Industry-specific experience is often preferred, depending on the company’s focus. Excellent negotiation skills with a proven track record of successfully closing deals and managing contracts. Close attention to detail, methodical, organized and precise Ability to meet tight deadlines and work under pressure Collaborates with other areas of the business for the good of the client ________________________________________________________________________________ Essent ial skills and attributes required all of Streamline employees: Align to the 5 Streamline values Accountable, Committed, Enterprising, Honest, Team Player Benefits: Work with the world’s leading brands 33 Days annual leave (including public holidays) Quarterly non-contractual bonus Employee benefits platform with access to top retail discounts Company pension Contractual sick pay scheme Development and progression opportunities Annual salary review Paid ‘giving back’ charity day Long service awards Monthly employee recognition scheme