1. Management of route resources, to achieve comprehensive, consistent and accurate records of incidents, delays and train running in TRUST Delay Attribution and related systems throughout the route.
2. Leadership, management and direction of staff involved in delay attribution throughout the route, including formal discipline, welfare, briefing, competency assessment, training arrangements and personal development.
3. Apply technical knowledge and expertise to maintain high standards of recording and data completeness, checking that all incidents created on the route are validated.
4. Act as the real time delay attribution point of contact for the route liaising with both customers and suppliers.
5. Provide overall direction with regard to the application of the Delay Attribution Principles and Rules, providing support and guidance to relevant staff across the route.
6. Manage the audit process to deliver compliance with all company standards, processes and procedures.
7. Manage the monitoring of automatic TRUST reporting locations throughout the route and coordinate the attendance of technical response teams and, implement the Data Capture Contingency Plans (DCCP) for the duration of any failure.
8. Work to identify recurring incidents and escalate to the relevant manager within the route.
· Strong and proven ability to lead, manage and develop people
· Geographical knowledge of the route
· Knowledge of industry performance management systems
· Knowledge of railway and infrastructure operation
· Ability to demonstrate decision making skills and assertiveness
Desirable
· Knowledge of template schedule 8 contracts
· Educated to degree level
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance., Lead and direct the train delay attribution team to manage route TRUST data input and maximise attribution quality. Validate all incidents in real time, for and on behalf of Network Rail (NR) and Train Operating Companies (TOC), carrying out amendments, re-attributions and providing feedback to train delay attributors, and both NR and TOC performance teams.