Customer Service Advisor
Gloucester
£22,500 + Bonus!
My client, an innovative and fast- growing broadband company, is looking for a Customer Service Advisor to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.
What will you be doing?
* Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
* Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.
* Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
* Assisting potential customers to understand products and packages offered and promoting the brand.
* Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
* Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.
The skills and experience you will have:
* Must be a strong communicator – someone who enjoys engaging with customers, and making a lasting impression!
* Effective interpersonal communication skills using a range of media and devices.
* Ability to effectively engage with cu...