Customer Service Agent in Warwick
Benefits & Perks: Hybrid working, Private health care
About Our Client:
Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.
About The Job:
We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.
Key Responsibilities:
Provide outstanding customer service via various communication methods
Handle customer inquiries and ensure timely follow-through
Document customer interactions and tasks accurately
Update customers and associated departments on service/access requests
Assist with reports and spreadsheets, ensuring accurate input
Support new starters with induction and training
Maintain and achieve KPIs, objectives, and customer satisfaction measures
Rep...