Join to apply for the Customer Support Officer role at High Bluff Design/Build LLC.
Salary: £24,500 to £26,500
Location: Shirley/hybrid
Hours: Currently Monday to Friday 8am to 6pm, Saturday 9am to 1pm. Subject to change to Monday Sunday 37.5 hours per week between 8am to 10pm in the future. Hybrid working is available for all employees and can be tailored to suit the individual.
Description: Working as a Customer Support Officer for a well-established financial services business with Platinum Investors in People accreditation, you would be part of a values-driven, award-winning business passionate about creating a flexible and inclusive environment.
This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance, and personal accident cover.
Duties And Responsibilities
* Manage and provide support for customers for their savings account.
* Provide an excellent customer experience through building rapport, listening, and communicating effectively with customers to truly understand their needs.
* Deal with customer queries through calls, emails, secured messaging, and chat bot technology.
* Escalate calls from customers to ensure that complex queries and complaints are handled swiftly and effectively.
* Identify potentially vulnerable customers, financial crime, and bottlenecks in processes, referring customers to specialised areas where needed.
* Communicate and provide accurate information in a timely manner.
* Identify new ways to improve the customer experience.
* Perform all tasks within the agreed Operational Service levels.
Experience Required
* Demonstrate excellent communication skills, ability to empathise and challenge processes and work approaches appropriately.
* Ability to use own initiative and work as an effective team member.
* Ability/experience to identify and probe effectively where vulnerability/complaint or other underlying reasons are suspected.
* Ability to recognize when to adapt communication style to suit the customer or colleague.
* Problem analysis and problem solving with attention to detail and accuracy.
* IT aptitude and the ability to learn appropriate systems.
* Adaptability and the ability to remain calm under pressure.
* Ability to interpret/resolve and satisfy customer queries by using own initiative and tools supplied whilst working within mandate.
* A passionate can-do attitude.
In return for your hard work, you will earn a starting salary of between £24,500 and £26,500 plus excellent benefits.
For more information, please call or email your CV.
Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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