Summary: Experienced Retail Manager sought to lead store performance, drive business growth, and deliver exceptional customer experiences.
About Moss: We're a menswear brand with over 170 years of tailoring know-how, committed to sustainability and customer satisfaction. Our shared values encourage us to trust our colleagues, think creatively, and plan for sustained growth and development.
As a Retail Manager, you'll be responsible for leading all aspects of store performance, guiding and motivating colleagues to deliver a consistent customer journey, and creating an environment to succeed. You'll be an ambassador for the brand, an expert in product, systems, and processes, with an entrepreneurial approach and a record of business development and excellent people skills.
Key Responsibilities:
* Accountable for store performance, delivering an outstanding in-store customer experience by putting the customer at the forefront of all actions, embedding the Moss Essential Steps of Service as the standard.
* Exhibit excellent floor presence, leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
* Drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
* Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
* Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
* Utilise sales and customer data to inform and guide interactions, ensuring every decision enhances collective success and customer satisfaction.
* Continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
* Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
* Be a key player within the Area and actively support the Area Manager.
* Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
* Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
* Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
Requirements:
* Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
* Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
* Experienced in creating diverse and brand-aligned visual displays.
* Understanding of retail business growth strategies.
What We Offer:
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health and fitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.