How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. Position: Join our Provisioning Team You’ll be part of a dynamic and supportive team managing cases, work pools and allocated projects Additionally, you will be responsible for: Managing the CRM ticketsfocusing on the mobile product for O2, Vodafone and EE Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintaining effective communication with all customers/suppliers/ partners and updating the CRM database Completing all training academy’s to be competent on all supplier portals and Communication processes Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business Sales administration – assisting with sales order creation and validation Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join) Salary £30-£32k 25 Days Holiday 8 Bank Holidays Remote with occasional visit to office Other organisations may call this role Mobile Provisioner. Requirements: Who are we looking for? We are seeking a Mobile Provisioning Coordinator with: 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE 1 year experience in the Telecoms Industry Ability to communicate verbally and in writing in a professional manner IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams At least 5 GCSE’s Grades ‘5’ or above including English and Maths Organised with a keen eye for detail Other information: What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000) Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £3k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning