At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. Property Case Manager Reigate – Hybrid (min 50% office based) We have a great opportunity for a Property Case Manager, to join our Retail business, to manage individual Lifetime Mortgage cases in default due to non repayment of the mortgage or where there are property maintenance issues. This role will work with clients, their personal representative and legal advisors, to rectify a default situation or, if not possible, to seek recovery of the mortgage debt. This role will progress every case to secure the optimum outcome for all parties and ensure any shortfalls are minimised as cost efficiently as possible in line with company policy and best practice. Key Responsibilities: Build a close working relationship with our Field Agents, Legal Advisors, LPA Receivers, Asset Managers, Title Insurers and Contingency Insurers. Provide guidance and oversight for the third party administrators managing our default cases Exercise discretionary judgements in relation to post completion and default management activity Work closely with our third party administrators to ensure they manage default cases in line with our expectations, providing guidance, support and oversight as required. Support the revaluation exercise and subsequent resolution of any property maintenance or breach of contract issues identified, knowing when to refer for guidance. Decide and execute appropriate action required as a result of customer in breach of their mortgage terms and conditions, knowing when to refer for guidance. Support Mortgage Underwriting on ad hoc queries as they relate to default experience. Undertake any project activity related to the development of the Lifetime Mortgage procedures and policies as required. Contributing towards the development of processes and sharing best practice within the team. Maintaining relationships with operational teams, mortgage underwriters, valuers, legal advisors and asset managers, amongst others, to enable effective case management. Skills and Experience: Experience in a similar role, such as arrears, default, case management or litigation in a financial services sector Excellent verbal, written communication and interpersonal skills Knowledge of Microsoft Office, in particular Excel Able to make risk based recommendations & decisions and coherently and accurately document these decisions Skill to manage complex emotive cases with empathy and firmness with a strong focus on delivery of good customer service Good organisation and planning High attention to detail and accuracy Strong team player but with the ability to work independently Able to mentor, train and coach others in technical areas Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones About Us We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first. That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it. We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here. Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here. What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.