Kent & Medway NHS & Social Care Partnership Trust
This vacancy will be based at Laurel House in Canterbury, with a requirement for regular work at Eureka Place, our mental health centre in Ashford.
The successful candidate will be responsible for supporting the day-to-day running of the administration team, aligned to the newly formed Mental Health Together team for Canterbury and Ashford.
Mental Health Together is an exciting new service formed as part of the Community Mental Health transformation in Kent and will work with Primary Care agencies to offer service users of all adult ages the best possible service and treatment.
Mental Health Together will work alongside the established Community Mental Health Team, but its aim is to offer a significant number of service users easier access to mental health services and interventions to promote well-being in the early stages of their symptoms.
Main Duties of the Job
The successful candidate will lead a team of administrators who manage referrals, book appointments, type letters, respond to telephone calls, and greet patients and carers at reception. The post-holder will be part of the local leadership team and will work alongside the service managers and operational team leaders to improve the administration processes and motivate the team.
They will support the day-to-day running of the administration team. With support from the leadership team, they will take the lead on implementing changes to the admin processes to contribute towards achieving the trust objectives and improving the quality of the service provided to our patients and carers.
They will provide supervision and appraisals for the administration team and be expected to manage any absence, performance, or conduct issues in accordance with trust values and policies, with support from their line manager and HR.
The candidate will analyze and interpret performance reports, collate data as needed, and be responsible for the agenda and minutes for team meetings.
About Us
Come and work with us in the Garden of England, where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard, and everyone from our cleaners and porters to the chief executive and chairman is recognized as playing a vital role in providing an exemplary service.
Job Responsibilities
With support from the clinical team, the Admin Coordinator will work with a small team of administrators to develop and implement a sound admin system to support clinical services in this newly established team, which forms an important part of the Transformation of Mental Health services.
The ideal candidate will possess a positive and challenging attitude to embrace this new service in order to contribute towards achieving the trust objectives and improving the quality of the service provided to our patients and carers.
A prime part of this new role will be to oversee and collaborate with team colleagues, setting up first-class systems to ensure an efficient and manageable support system for clinicians, managers, and our patients.
The role will also require working closely with the Admin Leads in the Community Mental Health Teams to ensure good cross-knowledge of services and working practices, to ensure cohesion of transition for service users and clinical staff.
They will also provide supervision and appraisals for the administration team, both within the MHT and the CMHT, and be expected to manage any absence, performance, or conduct issues in accordance with trust values and policies, with support from their line manager and HR.
They will be expected to analyze and interpret performance reports, collate data as needed, and monitor performance with a view to making ongoing improvements to systems, thus enhancing the values of Mental Health Together Ashford & Canterbury.
A key part of the role will be to oversee and supervise the admin team working from Eureka Place in Ashford, who support the Community Mental Health Team in that vicinity.
The role will be largely as detailed above, with the opportunity for the successful candidate to develop the role to suit the needs of the service.
Person Specification
Qualifications
* NVQ3 or equivalent and/or relevant practical experience
* NVQ4
Knowledge
* Full range of administrative and software programmes
Experience
* Managing busy workload and conflicting priorities
* Handling confidential and sensitive information
* Supervision of staff
* Experience of recruitment, appraisal, and performance management
Skills
* Excellent verbal and written communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Kent & Medway NHS & Social Care Partnership Trust
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