We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and are committed to being an equal opportunities employer.
What you'll be doing:
As Customer Operations Officer, you will help coordinate the smooth running of our Airport base, liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers, and relevant authorities to coordinate the arrival and departure of our clients’ aircraft.
You will be the face of the business, providing world-class service to our customers and ensuring a smooth transition through our facility while safely delivering ground services to our customers’ aircraft.
Main Duties:
* Assist the day-to-day operations of the base.
* Provide exceptional customer service to all passengers, visitors, and crew.
* Carry out ramp services as required for the operation (including services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps) as directed by the customer and supervisor.
* Liaise with customers and provide information relevant to flight requirements.
* Assist customers and suppliers with their invoicing queries and cross-check invoices to ensure accurate billing.
* Assist the security team in preparing the screening of passengers and luggage.
* Ensure the correct level of supplies such as tea, coffee, soft drinks, and biscuits within VIP lounge areas and maintain the highest level of cleanliness and presentation of all VIP areas.
About You:
* Previous experience within aviation in a similar role.
* Brilliant at managing schedules.
* Ability to work accurately under pressure in an operational environment.
* Understanding of VIP customer expectations and proven anticipation of needs.
* Flexibility of start and finish times within the shift pattern.
* Willingness to learn new skills, with full training provided.
* Excellent interpersonal skills.
* Qualifies to hold a full airport ID.
* Understanding of customs and immigration formalities.
* IT literate and proficient in using Microsoft Office programmes – Word, Excel, Outlook, etc., with the ability to be trained on business-specific systems.
* Valid and clean driving licence.
* Serious about safety.
* Additional languages are desirable but not essential.
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