Workspace Services Business Support Administrator - Full-time, Fixed-term contract until December 2025
Twickenham, London: £29,484-£31,036
MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review.
This is a hybrid role with the expectation of working 3 days in our Twickenham office (TW1 3RP), with 2 days working from home.
About Us: Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of 57,000 homes serving over 120,000 residents and customers across London, the East Midlands, Southern and the East of England.
This role: The Workspace Services team take pride in providing services within the office estate of MTVH along with supporting in the safe delivery of a number of community centres. The Business Support team was put together to help support and develop the wider Workspace Services team. This is done by building the framework of processes and procedures.
Duties include, but are not limited to:
* Provide support to the Workspace Services teams.
* Produce and circulate data relating to the Workspace Services team, such as office utilisation, Service Now, training and Customer Service.
* Form working groups to review and develop Workspace Services processes to achieve best practices.
* Promote Workspace Services within MTVH by use of Workplace, The Hub and signage.
* Use the Oracle (finance) system to raise purchase orders and the subsequent processing of the associated invoices as required.
* Attend team meetings, producing and circulating minutes and actions as required.
* Use the Service Now system to complete ticket requests from MTVH colleagues.
* Use supporting systems such as (but not limited to) Click Travel, Banner, Royal Mail, Canva Software.
* Maintain the Workspace Services shared drive, ensuring the wider team are using it correctly.
* Create an annual events calendar to promote within the team and the wider business to help identify special celebrations and awareness days.
* Create and produce promotional material for the Workspace Services team such as signage and newsletters.
* Other tasks as assigned by the Workspace Services Business Support Manager.
What you'll need to succeed:
* Previous relevant office management / facilities experience.
* Experience of providing excellent Customer Service.
* Written and verbal communication skills.
* Demonstrable experience of excellent IT and Microsoft Office skills, including Excel, Publishing, SharePoint.
* Confident and experienced collaborator.
* Problem-solving skills.
Key dates: Interviews to be scheduled week commencing 05 May 2025.
Please note: we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
* 2 volunteering days per year for things like helping out in local communities.
* An additional ‘Beliefs day’ once a year to have an extra day off.
* Supported family-friendly approach with extended parental leave.
* Enhanced pension with matched contributions of up to 9%.
* Option to buy or sell up to 5 days annual leave per year.
* Life assurance cover 3 x your salary.
* Cycle2work scheme.
* Hybrid Working - Dependent on job role and department.
* Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
* Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan.
* Access to extensive learning and training opportunities with Wisebox platform.
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
* Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
* Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.
About us:
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Our promise:
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.
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