Job Title: Campaign Manager
Location: Solihull
Salary: £27,500 per annum
Job type: Full time, Permanent
Working Hours: 37.75hrs per week
Team Telemarketing offers world-class telemarketing solutions to companies across the globe.
The Role:
The Campaign Manager is an integral part of Team Telemarketing. You will be responsible for being the 'bridge' between clients and the sales floor, using your skills and expertise to encourage the Training Department to facilitate the targets for the clients, following KPIs that will be discussed and set alongside the Operations Director.
Benefits:
* Weekly quizzes/nights out
* 32 days holiday (including bank holidays)
* Work flexibility - We offer our full-time employees the option of being involved in our 9-day fortnight, allowing certain employees to gain every 2nd Friday off without affecting pay or using any holiday.
Responsibilities:
Daily:
1. Daily meetings with Trainer and Ops Director to review training documents and previous results.
2. Review Warms and Hots set up for each caller/campaign for that day.
3. Floor Training/Elbow Coaching with agents.
4. Group Sessions/Training for call recordings and feedback.
5. Regular communication with clients to build strong relationships.
6. Assisting with the listening to and scoring of call recordings on Ring Sense.
Weekly:
1. Onboarding of new clients with initial training sessions.
2. Weekly Meeting with the Operations Director for updates on live campaigns.
3. Prepare and Present the Star of the Week award.
4. Workplan/Work Schedule management and updates.
Expectations:
* Take full ownership of the 'Workplan' ensuring correct hours are implemented.
* Make timely adjustments to the workplan as needed.
* Ensure all SLAs are followed according to client needs.
* Equip the Training Department with necessary tools and guidance.
* Flag any issues with campaigns to the Ops Director.
* Follow all processes and documents to aid set and management of campaigns.
Please click on the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles such as Group Sales Manager, Area Sales Manager, Sales Manager, Business Development Manager, Business Development Executive, Sales Consultant, Area Sales Consultant, Sales Executive, Area Sales Executive, Regional Manager may also be considered for this role.
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