Customer Service Manager
Exciting new Customer Service Manager role for an established technology manufacturer.
The role will suit a background from sales order process, customer support or customer operations departments for a technology organisation.
We have an excellent package including bonus, hybrid working and a host of other benefits including share scheme flexible start/finish time
Headlines:-
* Develop, improve, own customer support function systems, procedures and processes, supporting sales delivery of all products
* Work with demand generation & pre-sales activities to ensure a consistent supply of high quality inbound sales leads and insights
* Maintain a high quality level of customer related data on the CRM system to ensure its effective use
* When necessary, respond to customer enquires with technical and commercial assistance
* Produce regular team performance and sales reports and insights
* Provide cover for team members during times of team absence
* Assist with internal and external quality audits for the function
* Maintain high standards in the team (speed, accuracy)
* Work with marketing team to develop effective campaigns to promote products or services to new and existing customers
Experience:-
1. Previous experience in a similar role essential
2. Experience in enhancing operational efficiencies to increase customer satisfactio...