Customer Assistant Christmas - Food Operations - Uddingston
Summary
Customer Assistant - Christmas - Foods - 30 Hours - Uddingston
Fixed Term Position
Start date 24 November 2024
Proposed/Example Work Pattern -
Tuesday/Thursday/Friday/Saturday - 1330 - 2130
This role will be working within the Store Operations team. No day is the same, but tasks will include:
* Moving stock and equipment around the building
* Opening the store and associated duties
* Bringing in/unloading daily stock deliveries from the delivery van
* Organising fridges and stockroom area
* Heavy lifting will be involved
Age Restriction
This job role involves working unsocial hours, and we can't consider applications from anyone under the age of 18. This is to comply with health and safety legislation and to keep our colleagues safe in the workplace. Unsocial hours fall between 22:00 and 06:00. Working between these hours incurs an additional payment of £3 per hour.
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
* Utilise all digital tools and communication channels effectively.
* Share customer and colleague feedback to help us improve.
* Support others in building skill and confidence.
* Own learning & development and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage with customers to understand their needs and make recommendations.
* Understand store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Set performance objectives for self in conjunction with line manager and in line with business plans.
* Take accountability for planning and managing own work efficiently to ensure objectives are met.
* Be curious and ask questions to challenge the status quo.
* Effectively communicate intentions to others; ensure communication is clear and simple.
* Control own reactions and consider how to share perspectives to create better reactions for the team.
* Copes well with change and work challenges and recovers quickly from their impact.
* Build positive relationships by being a good listener and establishing connections.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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