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Knowledge and Specific Job Skills Summary
* Thorough understanding of the order process
* Clear and professional communication ability
* Excellent attention to detail
* Knowledge of products and branding methods
* Shipping and courier booking processes (international & domestic)
* Data input and review skills
The role requires passion, concentration, and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
* Raise orders and manage the order process with our suppliers.
* Provide excellent customer service and support for our clients.
* Ensure order data is kept up to date in a clear and concise manner.
* Keep our customers informed of the status of an order.
* Communicate with internal stakeholders on issues.
* General administration of own work and digital workspace.
* Store order processing and store management alongside the Merchandise Consultant.
* Raise fulfillment orders and manage the process with all parties.
* Provide tailored customer support based on developmental, strategic, and global client requirements.
* Handle customer complaints and problem orders in a calm and professional manner.
* Remain vigilant and be proactive in problem solving for our clients.
* Follow warehouse booking in procedures.
* Provide cover for your teammates when required.
* Any additional responsibilities as advised by the line manager.
Our bonus and rewards scheme gives you the chance to earn more and get prizes.
Cycle to Work Scheme and Electric Vehicle lease scheme for employees.
Our 3 Pillars focus groups give you a say in how the business is run.
We're a certified B Corporation and a member of the UN Global Compact.
We're Investors in People accredited and offer an employee assistance programme.
Our Training platform gives you a real opportunity to learn new skills and progress in your career.
We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament, and get together for an Annual Conference.
Industry recognised Education programme.
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